ABOUT SHORTHAND

• What are TextApps?
  TextApps are mini-applications within Shorthand that use text messaging to send and receive information. Unlike other apps, Shorthand ’s TextApps don’t use data so you don’t need a data plan to use them!
  However, downloading TextApps to your phone the first time will use the data channel. Standard rates will apply.


• Does Shorthand require a data plan?
  Shorthand does not require a data plan. However, downloading TextApps the first time does use the data channel. Standard data charges apply. For details about your plan and data charges, please contact your operator.


• What is Shorthand?
  Shorthand is a powerful, mobile app-platform that uses text messaging to provide a rich, branded, graphic, and interactive experience. Shorthand gives you access to a large base of content and services (we call these “TextApps”) comprising a diverse set of categories including information, entertainment, social networking, retail, food services, banking & payments, etc. from many of the brands you know and trust. There are no short codes to remember and no keywords or commands to enter.


• How much does Shorthand cost?
  Shorthand is free to the user. Since Shorthand uses text messaging to send and receive messages when you access content and services, you may incur standard text messaging charges from your operator. If you have a text messaging plan, such messages will be applied to your text plan. For details about your plan and text messaging charges, please contact your operator.
  Certain content and services accessed through the TextApps, such as retail purchases and transactions, paid subscriptions, premium SMS content, etc. will incur their own associated charges from the content and service provider and are not covered by Shorthand.


• What phones does Shorthand support?
  Shorthand currently supports a multitude of phones across different mobile platforms including java (J2ME) and Windows Mobile. We are actively working to enable many new devices on various operators’ networks. Stay tuned or enroll here to be informed when our application is released on new devices. Below are the devices Shorthand currently supports:
  
  
  Alltel:
  HTC PPC6800
  Network: Alltel
  
  
  AT&T:
  Blackberry 7130c
  Blackberry 8300 Curve
  Blackberry 8310 Curve
  Blackberry 8320 Curve
  Blackberry 8330 Curve
  Blackberry 8350 Curve
  Blackberry 8520 Curve
  Blackberry 8530 Curve
  Blackberry 8700
  Blackberry 8800
  Blackberry 8810
  Blackberry 8820
  Blackberry 8830
  Blackberry 8900 Curve
  Blackberry 8930 Curve
  Blackberry 9000 Bold
  Blackberry 9700 Bold
  HTC Tilt
  HTC Tilt 2
  HTC Tilt 8925
  LG CE110
  LG GD710
  LG Incite
  Motorola EM330
  Motorola KRZR K1
  Motorola Q Global
  Motorola Q9h
  Motorola QA1
  Motorola Razr V3r
  Motorola Razr V3xx
  Motorola Razr V3xxR
  Motorola Razr V3xxR_J
  Motorola Razr2 v9
  Motorola Razr2 v9x
  Motorola VA76R
  Motorola Z9
  Network: AT&T
  Nokia 2320 Classic
  Nokia 2330
  Nokia 2600 Classic
  Nokia 2660
  Nokia 2680 Slide
  Nokia 2720
  Nokia 6085
  Nokia 6126
  Nokia 6350
  Nokia 6555
  Nokia 6650
  Nokia 6750
  Nokia 6790 Slide
  Nokia E71x
  Samsung BlackJack II
  Samsung SGH-A237
  Samsung SGH-A637
  Samsung SGH-A727
  Samsung SGH-A737
  Samsung SGH-A767
  Samsung SGH-A777
  Samsung SGH-A827
  Samsung SGH-A837
  Sony Ericsson W300i
  Sony Ericsson W518a
  Sony Ericsson W580i
  Sony Ericsson W760a
  Sony Ericsson w810i
  Sony Ericsson Z750
  
  
  Sprint:
  HTC Mogul
  HTC Snap
  HTC Touch
  HTC Touch Pro
  Motorola Q9c
  Network: Sprint
  Palm Treo 800w
  Samsung Ace (SPH-i325)
  Samsung Intrepid (SPH-i530)
  
  
  T-Mobile:
  Blackberry 7130c
  Blackberry 8220
  Blackberry 8300 Curve
  Blackberry 8320 Curve
  Blackberry 8520 Curve
  Blackberry 8530 Curve
  Blackberry 8700
  Blackberry 8800
  Blackberry 8820
  Blackberry 8900 Curve
  Blackberry 8930 Curve
  Blackberry 9000 Bold
  Blackberry 9700 Bold
  HTC Touch Pro2
  HTC Wing
  Network: T-Mobile
  
  
  Verizon:
  HTC Imagio
  HTC Ozone
  Motorola Q9c
  Motorola Q9m
  Network: Verizon
  Verizon XV6175
  Verizon XV6800
  Verizon XV6900
  
  


• How do I share Shorthand with my friends?
  It’s easy to share Shorthand with your friends. On the Shorthand Home screen of the application on your phone, click on the “Options” soft key, select “Tell a Friend” and then follow the steps. You may also tell your friends to text SHORTY to 767767. Lastly, you may use the “Tell a Friend” tab on our.


• What is Shorthand's short code?
  Shorthand's short code is 767 767(SMS SMS)


• Shorthand? SmartTouch? What's the difference?
  SmartTouch is the original brand and name of the Shorthand . We chose the name Shorthand to convey our commitment to providing quick access to the products and services mobile customers want, when they want them.

REGISTRATION

• How do I register with Shorthand?
  You may register with Shorthand through our website. Also, you may register by texting SHORTY to 767767 and we will text you back with instructions.


• What information do you collect from a user?
  Shorthand uses the information you provide us to provide you with the right application to match your phone model, allow you to download, manage and use your TextApps on the phone and, when requested to inform you about upgrades, new TextApps, etc. We monitor App usage to ensure everything is working properly and so that we can optimize Shorthand for you. We do not share your information with third parties without your permission.


• How do I delete Shorthand from my phone?
  Every phone is different. Most phones have an option to “Remove” or “Delete” when select Shorthand and then click the “Options” key. On Windows Mobile phones, navigate to “Remove Programs” and select Shorthand.

GETTING STARTED

• What settings do I need on my phone to use Shorthand?
  Shorthand does not require you to change any settings on your phone.


• Can I download Shorthand now?
  Yes! Shorthand beta is available for download today. Register at our website
  http://shorthandmobile.com/.

MANAGING APPS

• How do I find more TextApps?
  You may manage, discover and download TextApps in two ways:
  1) The App Finder on our website
  2) From the App Catalog on the phone


• What is the App Catalog?
  The TextApp catalog is a menu of available Apps that is found on your phone. From the Shorthand Home screens, click “Options”, then “App Catalog”.


• How do I delete a TextApp?
  From the main Shorthand Home screen, highlight the TextApp you want to delete. Click the “Options” soft key and select "Manage Apps" and then "Delete App".

TROUBLESHOOTING

• Where is Shorthand on my phone?!
  Every phone is different and sometimes even the same phone will store Shorthand in a different place!
  In most phones, Shorthand can be found with the other “Applications” or “Games” on your phone. Sometimes this folder is called “My Stuff” or “Games and Apps”.
  Here is a more specific list based on specific phone models:
  If you have any trouble finding Shorthand , please contact us!


• How do I reinstall Shorthand if I deleted it from my phone?
  Log into Shorthand. On the App Finder page, click “Add Shorthand browser to the queue”.


• How do I contact Shorthand customer support?
  The easiest thing to do is to click on the "Feedback" tab on the right side of our website. This will provide you with a few options for contacting us or the Shorthand community at large for answers. Alternatively, you can send an email to support@shorthandmobile.com. Please state briefly the reason for your support request and specify your email and phone number. Someone from our support team will contact you via email or by phone.

Policies

• What are the Terms of Service?
  Please see our terms of service here.