Shorthand Mobile, Inc. Privacy Policy

Updated: August 1, 2013

By using our Service, you consent to our privacy policy. If we decide to change our privacy policy, we will update the date above. This online privacy policy applies to information collected through our website, a software application for Shorthand, and Apps (collectively, the “Service”).

Information collected

We collect information from you when you register on our site, place an order, respond to a survey, fill out a form or use our Service.

When ordering, registering or using our Service, as appropriate, we may gather your: name, username, e-mail address, location, mailing address, phone number, gender, birthday/age, wireless carrier and handset model. When you use our Service, our servers automatically record information that you send to us. These server logs may include information such as the feature you selected, your SMS message or data communication to us, the SMS message or data response to you, your wireless carrier, your web request, your connection type, your browser type, your browser language and the date and time of your request. Passwords are not logged.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Much of this information will be maintained by us as part of a permanent customer record of your dealings with us.

Uses

Any of the information we collect from you may be used in the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our Service
    (we continually strive to improve our Service based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To prevent and detect fraud
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

We do not use your email address or other personally identifiable information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major site changes or for customer service purposes).

Disclosure to outside parties

We do not share your personally identifiable information with other companies except under the following circumstances: We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Shorthand , its users or the public as required or permitted by law.

This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

At our discretion, we may include or offer third party products or services as part of our Service. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Protecting your privacy

To the extent that sensitive personal information is processed about you, we will employ reasonable security measures given the nature of that data. However, you recognize that your use of the Service is entirely at your own risk and that despite our efforts, you personal information may be accessed or taken by third parties outside of our control. We have tried to create a secure and reliable Service for our users. However, we have no responsibility or liability for the security of personal information transmitted via the Internet or wireless networks.

Questions or Concerns

If you have any questions or concerns regarding privacy at Shorthand Mobile, Inc., please send us a detailed message to support@shorthandmobile.com.

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